What prompted you to seek Pet Relocator services? 

My husband and I were PCSING with the military overseas.

Why did you specifically select Pet Relocator for your pet’s travel?

I had browsed a couple websites online and did some research based on my findings. Pet relocator also had the best estimate in relocating my pet! 

What made you believe that Pet Relocator was the best for achieving your desired result?

After receiveing an estimate for my pet I browsed online reviews and read nothing but great things so that helped confirmed my choice.How did Pet Relocator help you with your concerns for your pet’s travel?

Cassandra was who worked with me the whole time and was so attentive  and showed she genuinely cared for every concern I had. We corresponded a lot through email which she promptly answered each time and even reached out via phone! Amazing!! 

Were our communication and requirements defined well?

Yes, I had never relocated a pet anywhere nonetheless overseas and had no idea what I was doing and Pet relocator made the whole process smooth and even went the extra mile.

If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them?

I would be overly excited and say how Cassandra was my angel through this whole PCS transition being away from my husband and pregnant with my first child. My biggest stress before reaching my destination was getting my best furfriend of six years who’s also my soulmate to Germany! The thought of leaving her behind would bring me to tears everytime. 

Long story short Cassandra was a life saver and helped so much during a stressful time. They were very attentive to our needs and concerns and worked endlessly to accomdate me and my pet. The communication was beyond and so was the fee of relocation!  

If you want a seamless relocation for your pet at a great price with an angel as your guide pet relocator is the best! If I ever need to relocate my pet again I’m definitely using pet relocator again!!

-Brittny S.

My wife and I began considering a move to Cuenca, Ecuador, from near Nashville in the late winter of 2017. One primary consideration in the move was how we were going to move two ~60# dogs and four cats. The move was unlikely to happen if this wasn't possible or prohibitively expensive. I first looked into airline shipping and discovered that transport by US airlines had become more complex than I expected. The major US airlines had all begun to require a pet shipping agent for all international pet travel. That was not welcome news as a third party would certainly add expense and uncertainty to what I knew would be a difficult operation.

I'm a retired airline pilot. I've been involved on the periphery of pet transportation on both all cargo and passenger flights. My wife had been involved in animal rescue for a number of years so we had experience from both sides of the travel business. The addition of a third party wasn't what I wanted to hear. Researching the different airlines revealed that IPATA had become the primary shipping agent organization. Only two companies appeared to be operating in the Nashville area. I sent requests for information to both. Only Cassandra Lupen's Pet Relocator answered my request. I very much disliked having only one choice. That is seldom a good sign.

Cassandra and I spoke several times over a couple days and i changed my mind. I quickly came to gain confidence that she was extremely well versed in the complexity of shipping by international air. She supplied a comprehensive initial estimate and thoroughly explained every part of it. This was going to be every bit as expensive as I had feared. However, I was no longer concerned that I would be working with a rank amateur or fly-by-night operator. We agreed to talk as our move got closer. Cassandra followed up a couple times over the coming months.

I thought I was getting a head start on arranging the shipment when I asked for a specific estimate for our anticipated departure date. I was in the midst of finalizing updates and renovations to a big house we had lived in for 22 years, selling a major part of our belongings that we couldn't take, collecting a mountain of documentation for residency visas in Ecuador, and preparing to list the house. There were many uncertainties and unforeseen delays that continued right up until a couple of days before we actually departed. Several assumptions we had made in preparing a plan and estimating costs proved to be wrong. Cassandra took each in stride while talking me down from the ceiling more than once. This move was going to be far more difficult than I could have imagined.

Casandra held our hand through the complex veterinary and health examinations and paperwork. She coordinated with our internationally experienced vet as well. That is one of the most important services Pet Relocators offers. Imagine the nightmare of getting your pet all the way to a foreign country to discover your paperwork is wrong and customs/agriculture refuses entry.

The mark of an experienced professional is in their ability to adapt to changing and difficult conditions.  Cassandra both rose the the challenge and found ways to save time and money. The final plan was solid and the cost had gone from very high but manageable to very reasonable. The final cost was slightly more than half the original estimate. On top of all that the plan had to be changed after my dogs had been picked up by ground transportation to another city's airport. The air carrier they would fly on had refused the reservation due to lack of cargo capacity. Cassandra had a backup plan that then worked flawlessly.

That's enough generalities. The plan we eventually adopted following many, many changes that were solely due to airline restrictions and space limitations. The cats traveled as checked baggage with us. Cassandra finding that one, only one, airline still allowed pets as checked baggage instead of being shipped as cargo saved lots of trouble and a couple thousand dollars in transportation and customs fees. I'd use her again for this alone. This part of the trip went flawlessly. I can even ignore the experience of a clueless airline ticket agent taking two hours to check in our cats.

The dogs' shipment was simply crazy. Every time we thought we had a plan an airline put up a roadblock. Two had banned dogs who looked like ours. There was no space due to the airplane being too small or booked too full. Connections weren't available. There was eventually only one airline and one combination of city pairs that was possible. Cassandra had even tried all cargo carriers but rejected that option due to unreliable service. The plan that finally worked had our dogs being moved by ground transportation from Nashville to Atlanta. They would connect to a flight to Houston, spend the night, and fly to Quito, Ecuador, where we would arrive on another carrier with the cats. When the very nice ground transporter picked up my dogs we already knew the plan would have to change. The dogs spent three nights in Atlanta before the air carrier accepted their reservation. Cassandra made all of the arrangements and that plan did finally work. Like the cats three days earlier we all traveled from Quito to Cuenca by van arranged by one of my contacts in Ecuador. I had to make that nine hour drive twice but it was well worth it. I now two extremely relieved and happy, healthy dogs and all four cats in the incredible place we have chosen to live.

Nothing about this move was easy. Little went as expected or planned. It wasn't inexpensive but great service and performance are seldom ever cheap. Still, it was a bargain considering how much work went into making it happen despite so many obstacles. I guess the lesson I learned is to trust pros like Cassandra, the ground transporters, and kennel operators associated with IPATA. They were flexible and met every challenge thrown at them. We couldn't have made this move without them.

-Reg P.

Thank you again for delivering my baby to me safe and sound! We have been having a ton of fun these past ten days getting settled at the new house and exploring the city. Dax is getting along quite nicely and enjoying all of the new smells.

My sister found your company online after we had contacted a few others and been turned down (due to Dax's breed). Yours was the ONLY company that gave us confidence that Dax's transport would be possible and actually helped us to make that possibility a reality. I cannot thank you enough for that. Your extensive network of international contacts and huge amount of experience made our decision to use your company an easy one. Your confidence that Dax would be able to be admitted through U.K. customs made Francesca and I feel comfortable that your company was the best choice for Dax.

In terms of the actual process of transport, I could not be more pleased with your service. I appreciate you always being available via email and phone to answer all of my questions (I know I had A LOT). Especially being able to work with Cruz whilst I was overseas to make sure all of our t's were crossed was incredibly helpful. The packet you sent, as well as all of the directions and checklists, made the process of preparing Dax for travel very easy!

If someone were on the fence about using your company, I would explain to them how I truly don't think another company would have been able to get Dax over here. Through every step of the process you were wonderful. I don't know another company that would have been able to ensure Dax's admittance through customs, work with me while I was overseas, and coordinate with Cruz to make sure everything was done correctly.

Thank you again for everything!

Best,

Anna S. (and Dax)

I was moving from Albuquerque to Vienna and I had to take Theodore with me. I looked at several different companies before choosing Pet Relocator. Ultimately, Cassandra was the reason I chose Pet Relocator. She called me and explained the entire process so I knew everything that was going to happen. She was always available to answer any questions. Cassandra was so nice and friendly with me. I knew that she really cared for Theodore's well-being above everything else. I had no doubt that she would take good care of him, and she did. There were never any issues with the paperwork, Cassandra dealt with all the small details so I did not have to worry about them. She planned everything so it would work best with my schedule. Theodore arrived in Vienna happy and healthy. I cannot thank Cassandra enough for everything she did to take care of him and to reunite my little family. If I were to ever move again I would use Pet Relocator. Our pets deserve the best, and that is Cassandra, hands down. I highly recommend Pet Relocator!

Thank you so much Cassandra, really from the bottom of my heart, thank you!

-Jennifer S.

What prompted you to seek Pet Relocator services? 

I decided to move myself and my beloved kitty to Australia; I've had him since he was very young, and while he could have stayed with my parents instead of flying across the world, I decided he and I would be happiest together.

Why did you specifically select Pet Relocator for your pet’s travel?

I saw the Pet Relocator name on the IATA website, and after contacting this company, and others listed on said website, I chose this one for two initial reasons - 1) Mrs. Cassandra responded very quickly to my request of a quote (whereas other companies took longer or didn't even reply!), and 2) The prices quoted were slightly lower than the other quotes.  Another factor was the fact that while I did not see many reviews at all for Pet Relocator, I also did not see any BAD reviews, so that bolstered my confidence in the company.

What made you believe that Pet Relocator was the best for achieving your desired result?

The communication was good between Cassandra and I through every step - every question I had (and I had a few!) was answered within a day, each step was explained well before the due date; the cost was fair and explained well; 

How did Pet Relocator help you with your concerns for your pet’s travel?

Cassandra was very quick and straightforward to answer every question I had; she is professional and polite. I was more nervous about how my cat would take to the travel itself, and never once felt I had to worry about the process being completed.

Were our communication and requirements defined well?

 Yes.

If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them?

I am so glad we went through Pet Relocator!  Everything went so simply and smoothly, and I and so grateful to Cassandra and everyone who worked with her to help get my Stratus back to me.

Thank you for helping me out with all the paperwork and everything.  I'm so
grateful with you I don't have words to say how much I appreciate you work.
Thanks!!

-Mariugenia J.

Valic made it safely to a Dipolog in the Philippines thanks to Cassandra’s persistence and patience.   She found us a route via boat because all Air travel had been banned due to temperature restrictions.  It wasn’t the most pleasant boat ride, but it kept our family together.     Thanks for all your help, we couldn’t have done it without you! 

-Doran I.

Thanks so much for helping us to get our sweet Charlie to Thailand!  You were such a great help and comfort to us. 

-Donna S.

“Cassandra help move my cat and dog from the US to Iraq, then back.  A couple months later I called her to help me move them to Australia!”   Pet Relocator was awesome to work with and kept me informed every step of the way.  Their pricing was great, and their personalized attention was what I needed to help me with all 3 moves which is why I kept using them.   I will be calling them when it is time for our next move back to the US!”

-Ariyada V.

I chose to work with Pet Relocator services because I was moving to a destination that was difficult to transport pets to (especially a large dog). Pet Relocator was the only company that was enthusiastic and quick to help me make arrangements for my 90lb. dog to travel internationally! Other companies simply told me they couldn't help me. I was happy to find Pet Relocator and all of our arrangements went smoothly. Since we were leaving from a small airport and arriving at an even smaller airport it was nearly impossible to make flight arrangements. Cassandra not only found a way to make it work but gave me the confidence that my pup would arrive safely on the other side. She had to be boarded a few nights along the way and I felt good about the boarding facilities she was boarded at. Her communication throughout the whole process was stellar from the day we booked our dog's flights to, to drop off at the airport, and communication with third parties. It took a little bit of stress off of me in an already stressful situation. I would absolutely recommend Pet Relocator to other people looking to transport a pet, specifically, large dogs, long distances, and international travel. In fact, I have already recommended them to fellow veterinarians and students and students abroad. Thank you for getting our pup to our new home with us! We'll be in touch as soon as we need to travel again!

-Emma M.

What prompted you to seek Pet Relocator services?

My family was moving from Phoenix, AZ to Panama and we knew logistical that seeking a professional company to help us move our dogs would be the right choice for us. We did not want to have to worry about missing an important step in the process that could have delayed or denied our pets travel in the final hours.

Why did you specifically select Pet Relocator for your pet’s travel?

After speaking with multiple companies, we felt Cassandra not only provided the type of attention to detail we required, but also was extremely easy to communicate with. After my first call with Pet Relocator and Cassandra, I felt comfortable that their team 100% had our pet's best interest in mind.

What made you believe that Pet Relocator was the best for achieving your desired result?

See above.

How did Pet Relocator help you with your concerns for your pet’s travel?

When shipping your pets to another country, I think the #1 concern for any owner would be your pets safety. Cassandra was able to ease our concerns time and time again with her patience and detailed explanations on the process and what to expect. Additionally, Cassandra kept us in the loop the entire time our dogs were traveling; we always knew where they were and how the experience was going for them.

Were our communication and requirements defined well?

Yes.

If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them?

Just like any other industry there are a lot of companies to choose from. However, finding someone that clearly has you and your pets best interest in mind and who is extremely easy to communicate with is harder to find. At Pet Relocator you'll get exactly that. Right from the start I always felt like our needs and dogs were priority #1, even though I'm sure Cassandra was working with multiple other families at the same time. I'm thankful I didn't go with another company, because the process with pet Relocator and Cassandra was seamless and I plan to use them again in the near future.

- Justin L.

I found the IPATA website and decided that was the way to go. I initially contacted Town & Country Kennels in Langhorne, PA because it was close to my point of origin. I spoke with Billy a couple of times and he came across as disinterested and he never called me back after that. I checked for IPATA members in Colorado Springs (my destination) and found Pet Relocator. Cassandra contacted me very quickly and she did a splendid job of coordinating the move of my two dogs. The communication and last minute troubleshooting were exemplary. I would highly recommend Pet Relocator anytime.

-Kevin P.