Customer Testimonials 2017-03-29T21:13:56+00:00

Click the map icons or scroll down below to read pet owner testimonials from some of our clients around the globe.  

Vienna, Austria

He made it to Vienna! Florian said he is doing very well and is happy.
Cassandra, I cannot properly express my gratitude to you for making sure my
little baby made it there. Thank you for being so amazing and for all that
you do!
Jen, Florian, Theodore

South Korea

We needed pet relocator services because my husband was stationed in South Korea with the Army and we wanted to bring our dog with us. While I was looking up ways to get our dog to South Korea, Pet Relocator came up on a few websites and I looked into the reviews and decided to reach out for more information. After speaking with Cassandra and receiving all the helpful information, I realized this was the best option to get Ace out here as it was still possible with me already in Korea. Pet Relocator set expectations and helped me feel more comfortable with trusting them in getting my dog to South Korea. The communication while he was traveling and prior to his departure date was super helpful and always informative. If I knew someone on the fence I would talk to them about my great experience and help helpful this process was to move our dog to South Korea.

Australia

What prompted you to seek Pet Relocator services? 

I decided to move myself and my beloved kitty to Australia; I've had him since he was very young, and while he could have stayed with my parents instead of flying across the world, I decided he and I would be happiest together.

Why did you specifically select Pet Relocator for your pet’s travel?

I saw the Pet Relocator name on the IATA website, and after contacting this company, and others listed on said website, I chose this one for two initial reasons - 1) Mrs. Cassandra responded very quickly to my request of a quote (whereas other companies took longer or didn't even reply!), and 2) The prices quoted were slightly lower than the other quotes.  Another factor was the fact that while I did not see many reviews at all for Pet Relocator, I also did not see any BAD reviews, so that bolstered my confidence in the company.

What made you believe that Pet Relocator was the best for achieving your desired result?

The communication was good between Cassandra and I through every step - every question I had (and I had a few!) was answered within a day, each step was explained well before the due date; the cost was fair and explained well; 

How did Pet Relocator help you with your concerns for your pet’s travel?

Cassandra was very quick and straightforward to answer every question I had; she is professional and polite. I was more nervous about how my cat would take to the travel itself, and never once felt I had to worry about the process being completed.

Were our communication and requirements defined well?

 Yes.

If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them?

I am so glad we went through Pet Relocator!  Everything went so simply and smoothly, and I and so grateful to Cassandra and everyone who worked with her to help get my Stratus back to me.

Daisy & Henry

Ireland

They made it safely home. Thank you for everything. You are amazing and the best! -Jenifer M.

Venezuela

Thank you for helping me out with all the paperwork and everything.  I'm so
grateful with you I don't have words to say how much I appreciate you work.
Thanks!! -Mariugenia J.

 

Sweden

What prompted you to seek Pet Relocator services?
I sought out several when I realized what an endeavor it would be to get everything perfect for the move.

Why did you specifically select Pet Relocator for your pet’s travel?
Out of the bids that seemed reasonable, Pet Relocator was the most responsive.

What made you believe that Pet Relocator was the best for achieving your desired result?
Best price, no bad reviews, and great communication.

How did Pet Relocator help you with your concerns for your pet’s travel?
They went above and beyond with helping me get the crate, and dealing with my friends strong emotions about the move. Amazing!

Were our communication and requirements defined well?

Very clear. A+ communication.

If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them?

Especially if they were about to use a competitor, I'd make them email Cassandra stat! As long as the client can be responsive to emails, pet relocators is all one would need to move a pet at a great rate. -Victoria M.

 

Philippines

Valic made it safely to a Dipolog in the Philippines thanks to Cassandra’s persistence and patience.   She found us a route via boat because all Air travel had been banned due to temperature restrictions.  It wasn’t the most pleasant boat ride, but it kept our family together.     Thanks for all your help, we couldn’t have done it without you!  -Doran I.

China

Pet Relocator helped us move our dog to China.   They even found a route that would allow her to fly on the same flights as us saving us about $1000.  When we arrived in China their agents were waiting for us to help us with the customs process and expedited us so that we could make our connecting flight with Molly.   Thank you so much for your help! -Amber J.

 

Thailand

Thanks so much for helping us to get our sweet Charlie to Thailand!  You were such a great help and comfort to us.  -Donna S.

 

Argentina

“We decided to retire in Argentina, but we knew it was going to be a challenge to move our 10 cats.   We found Pet Relocator and were immediately put at ease.    Once we had finalized our moving schedule, we reached back out to Pet Relocator to assist us with our move.   They determined that actually flying the cats into Chili and having them transported across was our best option and safest for our cats.   They even managed to have all 10 cats fly on the same flight!    The cats had to spend the night in Chili, but Cassandra even sent us photos during their overnight stay!   Everything went off without a hitch and they delivered our 10 cats safely to our door.   It was amazing to have someone take care of the logistics.  We can’t thank you enough for your help, compassion, and attention to detail.”  -Lori R.

 

Iraq

“Cassandra help move my cat and dog from the US to Iraq, then back.  A couple months later I called her to help me move them to Australia!”   Pet Relocator was awesome to work with and kept me informed every step of the way.  Their pricing was great, and their personalized attention was what I needed to help me with all 3 moves which is why I kept using them.   I will be calling them when it is time for our next move back to the US!” -Ariyada V.

England, United Kingdom

What prompted you to seek Pet Relocator services? I wanted a reliable service to move my pet to England in a manner that was safe and comfortable and would ensure successful entry into the UK to be with her family.

Why did you specifically select Pet Relocator for your pet’s travel? I noticed on the Pet Relocator website the IPATA certification. The owner's testimonial of a life long love and dedication to animals also assured me it was the right place for my pet.

What made you believe that Pet Relocator was the best for achieving your desired result? They demonstrated experience in pet relocations through comprehensive information and availability in addressing concerns and resolving problems.

How did Pet Relocator help you with your concerns for your pet’s travel? They were available whenever I had questions and were flexible in handling any problems that occurred during the process.

Were our communication and requirements defined well? The requirements were well defined and communication by phone, email, and even a visit to the house to meet our pet, was easy and enjoyable.

If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them? I would say - why not? By having an experienced, and thorough, pet relocation service, it ensures peace of mind and avoids potential pitfalls one could encounter when doing self service that could prevent a family pet from successfully moving to a new location. - Eric B.

Saint Kitts and Nevis

I chose to work with Pet Relocator services because I was moving to a destination that was difficult to transport pets to (especially a large dog). Pet Relocator was the only company that was enthusiastic and quick to help me make arrangements for my 90lb. dog to travel internationally! Other companies simply told me they couldn't help me. I was happy to find Pet Relocator and all of our arrangements went smoothly. Since we were leaving from a small airport and arriving at an even smaller airport it was nearly impossible to make flight arrangements. Cassandra not only found a way to make it work but gave me the confidence that my pup would arrive safely on the other side. She had to be boarded a few nights along the way and I felt good about the boarding facilities she was boarded at. Her communication throughout the whole process was stellar from the day we booked our dog's flights to, to drop off at the airport, and communication with third parties. It took a little bit of stress off of me in an already stressful situation. I would absolutely recommend Pet Relocator to other people looking to transport a pet, specifically, large dogs, long distances, and international travel. In fact, I have already recommended them to fellow veterinarians and students and students abroad. Thank you for getting our pup to our new home with us! We'll be in touch as soon as we need to travel again! - Emma M.

Lakenheath, United Kingdom

What prompted you to seek Pet Relocator services? My husband is in the air force and was being PCSed to Lakenheath AFB in England.

Why did you specifically select Pet Relocator for your pet’s travel? I had contacted Lufthansa directly (thinking that I would try and do this on my own...bad idea) and had been told that typically people use a service for this sort of thing. They highly recommended Pet Relocator.

What made you believe that Pet Relocator was the best for achieving your desired result? From the first phone call I made to Cassandra, she completely put my mind at ease with the entire situation. She was knowledgeable and I could tell she had a lot of experience with the pet shipping process.

How did Pet Relocator help you with your concerns for your pet’s travel? A better question would be how didn't she. I was a nervous wreck with this whole process. With three dogs, one with fear aggression and another with breed restrictions, it was a lot to deal with. Cassandra completely put me at ease, numerous times. Whether it was me freaking out that my dog was going to bite someone, or her having to call and deal with an incompetent veterinary staff, she was always there for my dogs and me. I never felt hesitant to call and ask a dumb question or just to check in and make sure everything was running smoothly.

Were our communication and requirements defined well? Absolutely.

If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them? I would tell them how amazing Cassandra was to work with and how she went completely above and beyond for my dogs and me. From the bottom of my heart, thank you so so much for all of your hard work and for everything you have done for us. You have no idea how helpful and great you were with all of this. When it's time for our next adventure, I will definitely be giving you a call. - Andrea R.

Panama

What prompted you to seek Pet Relocator services? My family was moving from Phoenix, AZ to Panama and we knew logistical that seeking a professional company to help us move our dogs would be the right choice for us. We did not want to have to worry about missing an important step in the process that could have delayed or denied our pets travel in the final hours.

Why did you specifically select Pet Relocator for your pet’s travel? After speaking with multiple companies, we felt Cassandra not only provided the type of attention to detail we required, but also was extremely easy to communicate with. After my first call with Pet Relocator and Cassandra, I felt comfortable that their team 100% had our pet's best interest in mind.

What made you believe that Pet Relocator was the best for achieving your desired result? see above.

How did Pet Relocator help you with your concerns for your pet’s travel? When shipping your pets to another country, I think the #1 concern for any owner would be your pets safety. Cassandra was able to ease our concerns time and time again with her patience and detailed explanations on the process and what to expect. Additionally, Cassandra kept us in the loop the entire time our dogs were traveling; we always knew where they were and how the experience was going for them.

Were our communication and requirements defined well? Yes.

If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them? Just like any other industry there are a lot of companies to choose from. However, finding someone that clearly has you and your pets best interest in mind and who is extremely easy to communicate with is harder to find. At Pet Relocator you'll get exactly that. Right from the start I always felt like our needs and dogs were priority #1, even though I'm sure Cassandra was working with multiple other families at the same time. I'm thankful I didn't go with another company, because the process with pet Relocator and Cassandra was seamless and I plan to use them again in the near future. - Justin L.

United Kingdom

We sought out pet relocation services because my husband and I are living in England for a few years for grad school. Leaving Missy (our dog/fur baby) behind was not an option, so we were searching for the most affordable (but reliable) option. Luckily, Pet Relocator was based in our area and one of the lower cost options. I would highly recommend Pet Relocator to anyone thinking about moving their pet overseas! They managed to get everything done in a short time line and greatly reduced our stress and anxiety. I also believe the professionalism of everyone with Pet Relocator helped Missy stay calm during her travel (she didn't show any signs of stress upon arrival, had a normal appetite, etc.) Missy is now in the UK and we are so happy to be reunited with her, many thanks! Thank you so much Cassandra! I'm so filled with gratitude to have her with me again. - Maryah L.

Colorado Springs, CO, United States

I found the IPATA website and decided that was the way to go. I initially contacted Town & Country Kennels in Langhorne, PA because it was close to my point of origin. I spoke with Billy a couple of times and he came across as disinterested and he never called me back after that. I checked for IPATA members in Colorado Springs (my destination) and found Pet Relocator. Cassandra contacted me very quickly and she did a splendid job of coordinating the move of my two dogs. The communication and last minute troubleshooting were exemplary. I would highly recommend Pet Relocator anytime. - Kevin P.